Texting from the customer record
A CRM widget that shows the full text conversation on a customer's page and lets staff reply from there, connected to the company's business phone system. No more copying numbers between apps.
Web design, social media, and email and text message marketing
Marketing for Utah small businesses, measured in leads and sales instead of likes. We build the site, set up the channels, and connect everything to your CRM so you can see which dollars bring in customers.
Website design
A small business website has one main job: get the right person to call, book or fill out a form. We build fast, clean sites with that job in mind. They load quickly on a phone, they're set up for local search from day one, and every form sends the lead straight into your CRM instead of an inbox nobody checks.
For most clients we build on simple static hosting like Cloudflare Pages. It's fast, secure and costs next to nothing to run. If you want to edit pages yourself every week, we can use WordPress or your CRM's built-in site builder instead. We'll explain the trade-offs before you pick.
What's included
- Mobile-first design
- Page titles, descriptions and schema markup
- Google Business Profile setup
- Forms connected to your CRM
- Analytics and Search Console
- Domain, DNS and business email
Email and texting campaigns
Email and text message marketing are still the cheapest way to bring back customers who already know you. Think follow-ups on quotes that went quiet, renewal reminders, appointment reminders and review requests. Promotions too, when you have one. They run from your CRM, so every message is tied to a customer record. When someone books or buys, the reminders stop on their own.
SMS has stricter rules than email. Business texting in the US runs through A2P 10DLC registration, needs clear consent, and has to make opting out easy. We take care of the registration, write messages that carriers won't flag, and track opt-ins and opt-outs so you stay on the right side of the TCPA.
What's included
- Newsletters and drip sequences
- Text campaigns and reminders
- A2P 10DLC brand and campaign registration
- Opt-in and opt-out tracking
- Review request campaigns
- Two-way texting inside your CRM
Reporting
Every campaign should answer one question: did it bring in business? We track each lead from the first click to the closed deal. Then a simple dashboard shows what each source cost and what it brought in. Once you can see it, it gets a lot easier to stop paying for the things that aren't working.
What's included
- Lead source tracking
- Campaign and channel dashboards
- Google Analytics and Search Console
- A short monthly summary
A few things we've built
Recent work, described without client names.
Forms that create the customer
Online orders and inquiry forms that create the contact, link it to the right deal or account, and calculate pricing automatically, so nobody retypes anything.
Renewal follow-ups that run themselves
When a customer becomes eligible to renew, the CRM opens a renewal deal and kicks off reminders. Staff only step in when someone replies.
Common questions
How long does a new website take?
A small business site with five to ten pages usually takes two to four weeks. Most of that time goes to gathering content and photos, not building. Bigger sites or online stores take longer, and the quote will spell out the timeline.
Can you write the words for our site?
Yes. We'll interview you about the business, draft each page, and then you edit until it sounds like you. Pages with specifics about your work and your area do better with people, and with Google, than generic copy does.
Do we need to register before sending business texts?
If you text customers in the US from a regular 10-digit business number, yes. Carriers require A2P 10DLC registration, and unregistered traffic gets filtered or blocked. We handle the brand and campaign registration and set up opt-in tracking so your messages get delivered.
Which email tool should we use?
If you already pay for Zoho One or HubSpot, start there. Zoho Campaigns and HubSpot's email tools are both solid, and running campaigns from your CRM means you can see who opened, who clicked and who bought, all on the same customer record.
Will you run our social media for us?
We set up the profiles, the content plan, the templates and the scheduling so it's easy for you or someone on your team to keep going. If you want someone posting every day, we can bring in a social media specialist we trust and keep them pointed at the same goals, or help you train someone in-house.
Related services
Tell us what's going on.
A few sentences is plenty. What does the business do, what's getting in the way, and what would you fix first if you could? A real person will write back with questions or a next step, usually within a business day.
Social media
You don't need to be on every platform. We'll help you pick the one or two where your customers spend their time, fix up the profiles, and put together a posting plan a busy owner can keep up with. A steady post or two a week beats a burst of activity that dies after a month.
If paid ads make sense, we'll set up Meta or Google campaigns with a small test budget first, and track them back to leads before we spend more.
What's included